{"id":155,"date":"2011-11-20T21:53:23","date_gmt":"2011-11-20T21:53:23","guid":{"rendered":"http:\/\/www.mjalali.com\/blog\/?p=155"},"modified":"2012-03-20T17:34:58","modified_gmt":"2012-03-20T17:34:58","slug":"how-to-save-high-speed-cable-modem-rental-fee-from-comcast","status":"publish","type":"post","link":"https:\/\/www.mjalali.com\/blog\/'\/2011\/11\/20\/how-to-save-high-speed-cable-modem-rental-fee-from-comcast\/'","title":{"rendered":"How to Save on High Speed Cable Modem Rental Fee from Comcast"},"content":{"rendered":"
    \n
  1. You will need to purchase a high speed modem. There are many options available but make sure that the one you choose is compatible with your required speed and provider\u2019s network. I chose Motorola SB6121 SURFboard DOCSIS 3.0. Make sure you also have the following information available:\n
      \n
    1. Your Comcast account number and account phone number (write these down since you cannot access them if you are on online billing and your Internet goes down)<\/li>\n
    2. Other account information such as the last bill date and amount and other personal information<\/li>\n
    3. New modem\u2019s serial and MAC ID<\/list><\/ol>\n<\/li>\n
    4. You will need to contact your service provider to update your billing and modem information. I used the Internet technical support online chat option with Comcast and I am guessing it would be similar on the phone. Here are the detailed steps of the chat:\n
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      1. I was asked to provide 3 pieces of personal information.<\/li>\n
      2. The person asked for the modem information and had a problem with changing my modem. So I was transferred to the billing department. The transfers are smooth and one person leaves the online chat room and another person comes in.<\/li>\n
      3. The other person asked for 3 pieces of information as well and updated my modem from renting to own.<\/li>\n
      4. I was transferred back to Internet technical support and my modem information was updated.<\/li>\n
      5. I was told that they were having a problem with the provisioning department and I had to wait a few minutes. Eventually, my connection went down. I figured that the old modem was removed from the system.<\/li>\n
      6. I connected the new modem and tried to access the network. Here was my problem:\n
          \n
        1. New modem kept receiving RESET packets as soon as it would connect to the Internet. I tried to unplug\/plug it multiple times but didn\u2019t work.<\/li>\n
        2. After around 30 minutes, I connected the old modem in parallel to my new modem and attached it to my PC to connect to the web.<\/li>\n
        3. I was transferred to an activate modem page from Comcast (after opening the browser). I had to verify my account number and phone number and then I was taken to the next page.<\/li>\n
        4. I started a technical support chat from the new page and asked the person to select the Motorola as my main modem. The Motorolla modem got a RESET packet and when it came back on it was connected to the Internet with no problems.<\/li>\n<\/ol>\n
        5. I just unplugged the old modem and sent it back to Comcast.<\/li>\n
        6. Note that you cannot have two modems connected to the system.<\/li>\n<\/ol>\n
        7. I was renting a Ubee DOCSIS 3.0 modem. By upgrading to Motorola, my ping rate dropped by 30% (10 to 7 ms) and Internet upload\/download speed went up by around 10-15%.<\/li>\n<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

          You will need to purchase a high speed modem. There are many options available but make sure that the one you choose is compatible with your required speed and provider\u2019s network. I chose Motorola SB6121 SURFboard DOCSIS 3.0. Make sure you also have the following information available: Your Comcast account number and account phone number […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[24],"tags":[],"class_list":["post-155","post","type-post","status-publish","format-standard","hentry","category-personal-network-upgrades"],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.mjalali.com\/blog\/wp-json\/wp\/v2\/posts\/155","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mjalali.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mjalali.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mjalali.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mjalali.com\/blog\/wp-json\/wp\/v2\/comments?post=155"}],"version-history":[{"count":20,"href":"https:\/\/www.mjalali.com\/blog\/wp-json\/wp\/v2\/posts\/155\/revisions"}],"predecessor-version":[{"id":176,"href":"https:\/\/www.mjalali.com\/blog\/wp-json\/wp\/v2\/posts\/155\/revisions\/176"}],"wp:attachment":[{"href":"https:\/\/www.mjalali.com\/blog\/wp-json\/wp\/v2\/media?parent=155"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mjalali.com\/blog\/wp-json\/wp\/v2\/categories?post=155"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mjalali.com\/blog\/wp-json\/wp\/v2\/tags?post=155"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}